Privacy & Security
Know When I GoOur Privacy Promise
- •We only collect what we need
- •We never sell your data
- •You control your information
- •You can delete everything at any time
- •Your data is encrypted and isolated
- •We operate with zero admin access
Privacy Policy
Last updated: 22 February 2026
Know When I Go is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data.
What We Collect
- Email address and profile details
- Information you enter into the platform
- Uploaded documents and files
- Usage data via cookies and analytics
How We Use Your Data
- To provide and improve our services
- To communicate with you about updates or offers
- To ensure account security and fraud prevention
Data Storage & Security
- Hosted on Amazon Web Services (AWS)
- Data encrypted at rest (AES-256) and in transit (TLS 1.2)
- Row Level Security ensures only you can access your data
- Daily backups and strict access controls
- No admin access to your personal content
Your Rights
Under UK GDPR, you have the right to:
- Access, correct, or delete your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact:
Email: info@knowwhenigo.co.uk
Address: 112a Cumbernauld Road, Muirhead, Glasgow, Scotland, G69 9AA
Cookies
We use essential cookies to keep the site working securely and, with your consent, analytics cookies to improve our service. We never sell your data or use cookies for advertising. For full details of the cookies we use, their purposes, and how to manage your preferences, please see our Cookie Policy.
Third-Party Tools
We use social media and analytics tools (e.g. Facebook, Google) which may collect data via cookies. Each has its own privacy policy.
Changes
We review this policy regularly. Updates will be posted here.
Complaints
If you're unhappy with how we handle your data, you can contact the Information Commissioner's Office (ICO): https://ico.org.uk/
Security
Your trust is paramount. Know When I Go is built with security at its core, ensuring your sensitive information remains protected at every step.
Platform Security
Know When I Go is built on Supabase, a secure, enterprise-grade platform that powers thousands of applications worldwide. Your data is protected by multiple layers of security.
- Enterprise-grade infrastructure hosted on Amazon Web Services (AWS)
- SOC 2 Type II certified platform
- Regular security audits and penetration testing
- 24/7 infrastructure monitoring
Your Data's Journey
From the moment you enter information to when it's stored, your data is protected:
- In transit: All data is encrypted using TLS 1.2+ as it travels between your device and our servers
- At rest: Your stored data is encrypted using AES-256, the same standard used by banks and government agencies
- In backups: Daily encrypted backups ensure your data can be recovered if needed
Encryption Standards
- TLS 1.2+ for all data in transit
- AES-256 encryption for data at rest
- Bcrypt password hashing with secure salting
- Secure key management with regular rotation
Authentication Security
Your account is protected by:
- Secure password requirements (minimum 8 characters, mixed case, numbers)
- Encrypted password storage using industry-standard hashing
- Secure session management with automatic timeouts
- Protection against brute-force attacks
Session Management
- Secure, HTTP-only session cookies
- Automatic session expiration after period of inactivity
- Secure logout that invalidates all session tokens
- Protection against session hijacking
Data Isolation
Row Level Security (RLS) ensures complete data isolation between users:
- Each user can only access their own data
- Database-level enforcement of access controls
- No possibility of accidental data leakage between accounts
- Admin accounts cannot view your personal content
Security Best Practices for You
Help keep your account secure:
- Use a strong, unique password for your Know When I Go account
- Don't share your login credentials with anyone
- Log out when using shared devices
- Keep your email account secure, as it's used for password recovery
- Be cautious of phishing emails - we'll never ask for your password via email
Your Security Checklist
- Strong password with mixed characters
- Unique password not used elsewhere
- Secure email account for recovery
- Trusted devices only
- Regular password updates
Security Questions or Concerns
If you have any security concerns or want to report a vulnerability, please contact us at info@knowwhenigo.co.uk. We take all security reports seriously and will respond promptly.